FAQs

Below you will find some answers to some of our most frequently asked questions.

We are always working hard to add to our knowledgebase, and we endeavour to make it easier for you to find the information you need.

However, if you have a question that isn't listed or you just need some additional help, check out our Support & Services page or contact us.

Can I make an order with my NDIS funding?
Yes! To find out how to use your NDIS to order products from us, see our NDIS Ordering page.

Are you able to help me with Boardmaker?
Of course! Spectronics is sole provider of Boardmaker within Australia, and we support everyone who has purchased Boardmaker from us. See our Boardmaker Help page for more information.

I've changed my mind/this product doesn't suit me. Can I return it?
If you have purchased the product within the last 30 days, it hasn't been damaged, and you still have the packaging it came in, you can take advantage of our 30-Day Money-Back Guarantee.

Do you offer free trials of your software products?
We know you sometimes need to try before you buy. For this reason we have worked hard with our suppliers to provide free trials of some of our software. Just check the product page to see if one is available or contact us.

What about trials of hardware products?
Please feel free to take advantage of our 30-Day Money-Back Guarantee in order to trial most of our products. *Conditions apply.

My product is faulty, can you help me?
You will need to contact us so that we can assess the problem and determine if it is still within the warranty period. A product out of warranty may still be able to be repaired at a cost. See our Returns & Refunds Policy for more information.

How much does postage cost?
Great news! We are pleased to offer FREE SHIPPING on all orders within Australia.

Can I collect my order?
If you would like to pick-up your order from our warehouse in Brisbane, just let us know in advance and when your order is ready for collection, we will let you know. See Delivery & Collection for more information.

Are the details I provide kept secure?
Spectronics uses the latest in technology to keep your information secure and we never use any details for anything but their intended purpose without full disclosure. You can read more in our Privacy & Cookies Policy.

How do I get a quote?
As well as being able to order online, you are able to request your own quotes online as well. Find out how to Request a Quote.